Deliverect

To be able to use Deliverect in conjunction with Gastronovi Office, you need to make some settings and preparations in the back office of Gastronovi in addition to the setup in the front end of Deliverect.

First, the integration must be activated before you can activate and set it up. You can then take care of all the settings relating to the use of the integration in Gastronovi Office and prepare and adapt your details and data - everything relating to the reservation specifications, recipes and menus - so that you can successfully connect and use Deliverect.

Setup in the frontend - Deliverect

Log in to the frontend

You can access the Deliverect frontend on an external Deliverect page. You must log in there with your access data to gain access to your Deliverect account.

• Log in to the frontend

Create & manage account

In the Account section, you can create new accounts or edit existing ones. Before you can successfully use the Deliverect integration in Gastronovi, you must have created at least one account.

• Create account
• Manage account
• Account - Settings

Create & manage location

In the Location section, you can create a new location or adapt an existing location. Each account has at least one location, which is then linked to your Gastronovi account.

• Create location
• Manage location
• Location - Settings

Register location

If you have created an account and set up a corresponding location, you can now link it to your Gastronovi account by registering the location. (The link runs via the company ID of your gn account, which we send to Deliverect as part of the onboarding process)

• Register location

FAQ - Frequently asked questions

How can I view my location ID?

You can find the location ID on the homepage in the Gastronovi back office. (The location ID corresponds to the company ID)

• Gastronovi - Show Company ID

What happens to newly created items?

Newly created items from the gn Office are only available in Deliverect after they have been added to the menu and manually synchronized.

Are additives maintained in Gastronovi Office transferred to the recipes?

Yes, the additives are transferred to deliverect and displayed, provided they have been properly maintained.

Can items be created directly in Deliverect?

Yes, this is generally possible. However, we strongly advise against this. New articles must always be created in gn Office and then synchronized.

If articles are created directly in Deliverect but are not in gn Office, this constellation usually leads to the orders being completely canceled.

What happens to items in Deliverect when they are edited in gn Office?

Changes to recipes and menus are only transferred to Deliverect via manual synchronization in gn Office. An automatic update does not take place.

What happens to items in Deliverect if they are removed in gn Office?

If you remove recipes or entries from a card that has been transferred to Deliverect, these changes are not transferred via manual synchronization. (In contrast to edited entries.) To update the data in this case, please use the Force synchronization function.

Can the articles be edited directly in Deliverect?

It is possible to edit items that are synchronized to Deliverect. If articles are edited in Deliverect, there is no automatic synchronization of the products when a change is made.

What happens to deleted articles?

If items are deleted in gn Office, i.e. recipes or menus etc., this change is only transferred to Deliverect by manual synchronization and in this case the corresponding items are also removed. The removed items that were marked as deleted after manual synchronization can then no longer be used in menus in Deliverect.

What happens if an order contains invalid items or items that have been deleted from gn Office?

If an item is not recognized by gn Office, for example because a recipe was removed but no manual synchronization was carried out, the entire order will be cancelled.

Does blocking recipes cause them to be blocked in Deliverect (and to the connected delivery services)?

Yes, as soon as a recipe is blocked for sale in gn Office, it can no longer be ordered. No manual synchronization is necessary at this point, the block is automatically transmitted to Deliverect. (This applies depending on the respective provider of the delivery platform)

Where does Deliverect obtain the prices from? And which prices are currently valid?

Deliverect receives all prices from gn Office as part of the manual synchronization process. Changes are therefore only transferred to Deliverect after synchronization. (As some delivery portals offer vouchers, discounts or similar, gn Office always adopts the prices that have been stored with Deliverect when an order is placed.

Is the production status of a prescription transmitted to Deliverect?

No, because orders are sent to Deliverect with the status finalized after manual or automatic acceptance.

Is the payment status transmitted?

The payment status is transmitted to gn Office. Open items, discounts, paid amounts, etc. can be viewed in the FO. A transmission from gn Office to Deliverect does not take place.

Who is responsible for sending e-mails? Who sends e-mails?

No e-mails are sent from gn Office as part of the Deliverect integration. All emails relating to Deliverect or the delivery platforms are sent by Deliverect or the corresponding platform.

Can orders from Gastronovi Office be canceled?

No, orders cannot be canceled from Gastronovi Office. Please contact the relevant delivery platform.

What happens if orders have to be canceled after acceptance?

If an order has already been accepted, it can be canceled in the front office. If the order has already been paid for online, it is no longer possible to cancel the partial payment. You can add a voucher (e.g. Lieferando credit note with the same accounting account) to settle the transaction.

Why are orders canceled via Deliverect?

If the orders arrive in Deliverect but are canceled by gn Office, in most cases this is because the acceptance of deliveries and / or pickups has been deactivated in gn Office. Depending on what should be available via Deliverect, this option must be activated. If both delivery and collection are to be available, both must be activated accordingly.

What should I do if the menu for Deliverect should not be released for the Gastronovi order widget?

You can select the menu under Products > Menus and set an exception (all day) under Validity.

I already use Lieferando, Wolt, Uber Eats etc. - How can I now use the service via the Deliverect interface with Gastronovi Office?

If you already have an existing contract/account with a delivery platform that can also be connected via Deliverect, you can usually simply migrate your account. This process is carried out by our partner Deliverect as part of the onboarding process.

What delivery time is displayed in Gastronovi Office?

If you deliver the orders yourself, the customer's desired delivery time is displayed in Gastronovi Office. If the order is picked up by external delivery drivers from the relevant delivery platforms, the delivery driver's pick-up time is displayed.

Supported platforms via Deliverect

* With Lieferando it is possible to maintain the PLU numbers yourself. This can be done in the Lieferando partner portal. Call up the menu management there and adjust the PLU numbers in the No column. In our experience, this is the quickest way and leads to fewer errors compared to contacting Lieferando customer support. (Not fully possible in the current BETA version of the menu management - status: 27.07.22)

View - Checkout

Orders received via Deliverect are marked separately with a note so that they can be recognized immediately. This mainly affects the cash register module, including the kitchen monitor. Here you will find an overview of the most important areas. Depending on the area, appropriate information is displayed in the note.

Reservations

In the reservation view of the cash register, you will find a note on the delivery service, in this case Wolt, and the corresponding order number in the reservation information.

Add

When adding a sale in the checkout, you will find information in the title that it is a Deliverect order and which delivery service is involved, in this case Wolt. In the notes of the reservation, you will once again find the delivery platform and the corresponding order number.

Production receipt

Once the process has been sent, the production receipt is printed. In the title you will find the information that this is a Deliverect order and the corresponding delivery platform.

Kitchen monitor

Similar to the printed production receipt, you will also find the above information in the kitchen monitor.