Deliverect

Advantages of Deliverect

  • no more manual entry of orders in the cash register - saves time and reduces errors
  • simple synchronization between gn Office and Deliverect - recipes (incl. titles, descriptions, allergens and photos) & menus
  • Transmission of pick-up and delivery orders to gn Office, directly to the cash register
  • Booking of delivery fees, tips, service fees & discounts from delivery platforms are taken into account
  • Possibility of automatic acceptance of orders with acceptance lead time
  • all sales are automatically transferred to the cash register
  • Recipes can be blocked from gn Office for delivery platforms (depending on the provider)

Setup - Deliverect

Requirements for using Deliverect

What requirements do you need to fulfill in order to use Deliverect? A distinction is made between Gastronovi Office requirements and external requirements.

Prerequisites in Gastronovi

  • POS system module booked and set up to work
  • Ordering system module booked and set up to work
  • a paid subscription to the Deliverect integration

External requirements

  • a paid account with Deliverect: Prices
  • Contracts/accounts with the respective delivery platforms that are to be connected ** e.g. Lieferando, Wolt or Uber Eats

To be able to use Deliverect in conjunction with Gastronovi Office, you need to make some settings and preparations in the back office of Gastronovi in addition to the setup in the front end of Deliverect.

First, the integration must be activated before you can activate and set it up. You can then take care of all the settings relating to the use of the integration in Gastronovi Office and prepare and adapt your details and data - everything relating to the reservation specifications, recipes and menus - so that you can successfully connect and use Deliverect.

Activating the integration

To be able to use the Deliverect integration in Gastronovi Office, the integration must be activated. Activation is carried out by the Gastronovi sales department. Please get in touch with the general sales department or your contact person.

Settings for the integration

Location

Find out here which location is linked to your Gastronovi Office account. If necessary, you can reset the location here so that you can link a new account.

Synchronize data

There is no automatic synchronisation between gn Office and deliverect. This process currently has to be carried out manually.

Set up Deliverect queue

With this function, Gastronovi Office can read out the order number of an order via Deliverect and set it as the queue number for the corresponding process in the front office.

Notification of canceled orders

If an order is canceled or Deliverect reports a cancellation that has already been collected in Gastronovi Office, the order is not automatically canceled. In this case, the system will send you an e-mail informing you of the cancellation.

Deactivate customers after a defined period of time

All Deliverect orders usually contain customer data, as this is necessary for delivery or is used when communicating with suppliers. You can specify after how long this customer data should be deactivated.

Reservation preferences

Before you can use Deliverect, you need to make some settings in the reservation preferences.

Activate collection & delivery

First activate collection and/or delivery.

Automatic acceptance

Also activate automatic acceptance for the respective services (collection and/or delivery) that you want to offer and the corresponding acceptance lead time for production.

Collection

Delivery

You can find more information on reservation settings relating to the ordering system here: Ordering system > Setup > Settings & widget

Recipes & menus

Release menus

Specify which food and drink menus you would like to approve for collection and/or delivery.

You can also specify which cards should be explicitly transferred to Deliverect. The setting is made via the Deliverect integration in the back office. If you do not specify any cards, all cards that are approved for collection and delivery are transferred.

Remember that only one entire card can be released at a time. If necessary, create an extra menu for collection and/or delivery, which you then release.

Recipe images

If you want to present recipe images online, you should adhere to the following guidelines so that the images can be displayed correctly in most cases:

Requirement Recommendation
Dimensions 1920 x 1080 px
File size max. 4 mb (the smaller the better and more data-saving)

You can find more information on menus relating to the ordering system here: Ordering system > Setup > Menus

Setup in the frontend - Deliverect

These steps are set by default as part of the Deliverect onboarding process.

Log in to the frontend

You can access the Deliverect frontend on an external Deliverect page. You must log in there with your access data to gain access to your Deliverect account.

Create & manage account

In the Account section, you can create new accounts or edit existing ones. Before you can successfully use the Deliverect integration in Gastronovi, you must have created at least one account.

Create & manage location

In the Location section, you can create a new location or adapt an existing location. Each account has at least one location, which is then linked to your Gastronovi account.

Register location

If you have created an account and set up a corresponding location, you can now link it to your Gastronovi account by registering the location. (The link runs via the company ID of your gn account, which we send to Deliverect as part of the onboarding process)

Checklist for setup

  • Paid Deliverect integration booked?
  • Company ID stored with Deliverect?
  • Integration verified? (Deliverect register function)
  • Pick-up and/or delivery activated in Gastronovi?
  • Reservation specifications for pick-up and/or delivery checked? (incl. automatic acceptance & acceptance lead time)
  • At least one menu approved for pick-up and/or delivery?
  • Data synchronized with Deliverect?
  • Menus created with Deliverect?

FAQ - Frequently asked questions

How can I view my location ID?

You can find the location ID in the integration in the Gastronovi Back Office (the location ID corresponds to the company ID).

What happens to newly created items?

Newly created items from the gn Office are only available in Deliverect after they have been added to the menu and manually synchronized.

Are additives maintained in Gastronovi Office transferred to the recipes?

Yes, the additives are transferred to deliverect and displayed, provided they are properly maintained.

Can articles be created directly in Deliverect?

Yes, this is generally possible. However, we strongly advise against this. New articles must always be created in gn Office and then synchronized.

If articles are created directly in Deliverect but are not in gn Office, this constellation usually leads to the orders being completely canceled.

What happens to items in Deliverect when they are processed in gn Office?

Changes to recipes and menus are only transferred to Deliverect via manual synchronization in gn Office. An automatic update does not take place.

What happens to items in Deliverect when they are removed in gn Office?

If you remove recipes or entries from a card that has been transferred to Deliverect, these changes will not be transferred via manual synchronization. (In contrast to edited entries.) To update the data in this case, please use the Force synchronization function.

Can items be edited directly in Deliverect?

It is possible to edit items that are synchronized to Deliverect. If articles are edited in Deliverect, there is no automatic synchronization of the products when a change is made.

What happens to deleted items?

If items are deleted in gn Office, i.e. recipes or menus etc., this change is only transferred to Deliverect through manual synchronization and in this case the corresponding items are also removed. The removed items that were marked as deleted after manual synchronization can then no longer be used in menus in Deliverect.

What happens if an order contains invalid items or items that have been deleted from gn Office?

If an item is not recognized by gn Office, for example because a recipe has been removed but no manual synchronization has been carried out, the entire order is cancelled.

Does blocking a recipe cause it to be blocked by Deliverect (and the connected delivery services)?

Yes, as soon as a recipe is blocked for sale in gn Office, it can no longer be ordered. No manual synchronization is necessary at this point, the block is automatically transmitted to Deliverect. (This applies depending on the respective provider of the delivery platform)

Where does Deliverect get its prices from? And which prices are currently valid?

Deliverect receives all prices from gn Office as part of the manual synchronization process. Changes are therefore only transferred to Deliverect after synchronization. (As some delivery portals offer vouchers, discounts or similar, gn Office always adopts the prices that have been stored with Deliverect when an order is placed.

Is the production status of a prescription sent to Deliverect?

Yes, Deliverect receives updates on the status of an order from Gastronovi. The functional scope of this transmission depends on how you work in your company. You can map the following options:

Transmission with kitchen monitor

If you actively work with a kitchen monitor, the following statuses can be transmitted to Deliverect:

Event in Gastronovi Deliverect status Further information
Order arrives as a reservation at Gastronovi. Accepted, Printed -
Order is accepted at the checkout (from the reservation). InPreparation -
Order is marked as produced in the kitchen monitor. prepared, PickupReady_ The time depends on the configuration.
Order is finalized. finalized_ -

The configuration of the status transmission by the kitchen monitor is carried out via the Deliverect integration tile in Gastronovi Office:

Transmission without kitchen monitor

If you are working without a kitchen monitor, the following statuses can be transmitted to Deliverect:

Event in Gastronovi Deliverect status
Order arrives as a reservation at Gastronovi. Accepted, Printed
Order is accepted at the checkout (from the reservation). InPreparation
Order is finalized. Finalized

Is the payment status transmitted?

The payment status is transmitted to gn Office. Open items, discounts, paid amounts, etc. can be viewed in the FO. A transmission from gn Office to Deliverect does not take place.

Who is responsible for sending e-mails? Who sends e-mails?

No emails are sent from gn Office as part of the Deliverect integration. All emails relating to Deliverect or the delivery platforms are sent by Deliverect or the corresponding platform.

Can orders from Gastronovi Office be canceled?

No, orders cannot be canceled from Gastronovi Office. Please contact the relevant delivery platform.

What happens if orders have to be canceled after acceptance?

Canceled orders via Deliverect are automatically canceled in Gastronovi Office. If an order has already been collected, you will receive an email informing you that you need to take action. The emails are sent to the email from the company settings by default. However, you can also store one or more emails in the integration settings. (See: Settings for the integration If the order has already been paid for online, it is no longer possible to cancel the partial payment. You can add a voucher (e.g. Lieferando credit note with the same accounting account) to settle the transaction.

Why might orders via Deliverect be canceled in Gastronovi?

If the orders arrive in Deliverect but are canceled by gn Office, this is usually because the acceptance of deliveries and/or pick-ups has been deactivated in gn Office. Depending on what should be available via Deliverect, this option must be activated. If both delivery and collection are to be available, both must be activated accordingly.

What should I do if the menu for Deliverect should not be released for the Gastronovi order widget?

You can select the menu under Products > Menus and set an exception (all day) under Validity.

I already use Lieferando, Wolt, Uber Eats etc. - How can I now use the service via the Deliverect interface with Gastronovi Office?

If you already have an existing contract/account with a delivery platform that can also be connected via Deliverect, you can usually simply migrate your account. This process is carried out by our partner Deliverect as part of the onboarding process.

What delivery time is displayed in Gastronovi Office?

If you deliver the orders yourself, Gastronovi Office will show you the customer's desired delivery time. If the order is collected by external delivery drivers from the relevant delivery platforms, the delivery driver's collection time is displayed.

Supported platforms via Deliverect

Delivery platforms: Lieferando.de Uber Eats Wolt
Delivery service tablet can continue to be used - ✓ ✓
Menu push from Deliverect - ✓ ✓
PLU numbers from Deliverect must be entered manually ✓* - -
Articles can be blocked from Gastronovi - ✓ -

* With Lieferando it is possible to maintain the PLU numbers yourself. This can be done in the Lieferando partner portal. Call up the menu management there and adjust the PLU numbers in the No column. In our experience, this is the quickest way and leads to fewer errors compared to contacting Lieferando customer support. (Not fully possible in the current BETA version of the menu management - status: 27.07.22)

Use - Deliverect

View - Checkout

Orders received via Deliverect are marked separately with a note so that they can be recognized immediately. This mainly affects the cash register module, including the kitchen monitor. Here you will find an overview of the most important areas. Depending on the area, appropriate information is displayed in the note.

Reservations

In the reservation view of the cash register, you will find a note on the delivery service, in this case Wolt, and the corresponding order number in the reservation information.

Add

When adding a sale in the checkout, you will find information in the title that it is a Deliverect order and which delivery service is involved, in this case Wolt. In the notes of the reservation, you will once again find the delivery platform and the corresponding order number.

Production receipt

Once the process has been sent, the production receipt is printed. In the title you will find the information that this is a Deliverect order and the corresponding delivery platform.

Kitchen monitor

Similar to the printed production receipt, you will also find the above information in the kitchen monitor.

You can find further information on the Deliverect support portal .

Please note that the English translation is currently under construction.
The Support-Portal makes no claim to completeness. Design and specifications are subject to change without notice.
These contents were translated by machine.