Module: Table reservation

In the reservation view, you can manage all reservations and have a direct overview of the utilization of the day.

Orientation

Status bar

There is a display at the top of the table reservation to help you quickly and at a glance recognize the capacity utilization and the distribution of incoming reservations.

Which views are available to me?

You can view the reserved and free tables in different views.

What do the different colors in the table plan mean?

If you want to place a new reservation or get a general overview of the occupancy rate, you can get a good overview of the table plan and the different colors.

How can I search & filter reservations?

Various functions are available to you when searching for reservations. When using the comprehensive search, the display of the search result may be slightly delayed due to the large amount of data. Use the search via the selection lists to make the search as quick and clear as possible.

Creation

How can I create a reservation in the front office?

The system guides you through the entire process of accepting a reservation. The queries can be adapted to your business through the configuration in the back office.

How can I create a recurring reservation?

A recurring reservation can be, for example, a regulars' table that comes every first Tuesday of the month. You can therefore create a reservation and then make it recurring for a certain period of time.

How can I assign a table?

You can assign a table manually when you accept a reservation. If suitable neighboring tables have been assigned to the selected table, you will be assisted with the manual assignment.

All neighboring tables are marked with a dotted line so that you can see directly which tables can be put together for larger groups.

How can I make an automatic table allocation?

If you wish, you can make an automatic table allocation when accepting your reservation. A table will then be assigned depending on the number of people and the availability of free seats.

Administration

How can I manage an existing reservation?

Changes can be made or additions added to an existing reservation even after it has been entered.

How can I change the table assignment retrospectively?

Even after a reservation has been created and already assigned to a table, the assignment can be adjusted.

How can I add an additional table?

You can add another table to a reservation that has already been placed.

How can I assign tables automatically at a later date?

Automatic table allocation is also available retrospectively.

How can I extend the time of a reservation?

If your guests remain seated for longer than the set or previously defined lead time, you can extend the time. In this way, the table will remain occupied for the capacity.

How can I resend a reservation e-mail?

If a guest has not received the reservation e-mail or requests a new one, you can resend it.

Confirmation & Cancellation

How can I confirm a provisional reservation?

You have the option of provisionally accepting a reservation and then confirming it at a later date. The guest will receive an e-mail informing them of the changed status.

How can I cancel a reservation?

If a reservation is to be canceled, e.g. if the guest cancels, this can be done at any time. The cancellation will be recorded in the system and, if an e-mail address is stored, the guest will be informed.

How can I delete a reservation?

If a reservation has been entered incorrectly, it can be deleted. It is important that the guest does not receive any information about the deletion. In contrast to a cancellation, this is also not recorded in the customer file.

Table & reservation cards

How can I print table or reservation cards?

You can print a list of all reservations and also create stand-up cards to help you keep track.

Show & No Show

How do I change the show or no-show status?

For your reserved tables, you can indicate whether the guests have arrived - show, or whether they have not shown up - no-show. This results in statistically valuable data and key figures.

Reservations that are already overdue but have not yet been set to show or no-show can no longer be canceled via the widget. This prevents them from falling out of the statistics.

How can I mark a reservation as a show using a code?

If your guest has received a reservation confirmation by e-mail including the reservation code, you can scan this code in the reservation overview and then mark it as a show.

Extending a show reservation

If you use the table reservation without the cash register module, you can also filter the reservations by Show only and extend the corresponding reservations.

Walk-In & Walk-Out

How do I deal with walk-in guests?

To manage capacity correctly, place spontaneously arriving guests as walk-ins.

How do I mark a walk-out?

When the guests have left their seats, mark the process as a walk-out so that the table is reassigned to the available reservation quota.

Please note that the English translation is currently under construction.
The Support-Portal makes no claim to completeness. Design and specifications are subject to change without notice.

These contents were translated by machine.